The third-party provider API has recovered and file imports are succeeding. We are continuing to monitor for issues.
Posted Sep 29, 2025 - 12:58 PDT
Identified
We’re experiencing failures with questionnaire file imports caused by an ongoing outage at our third-party provider. Users may see errors or timeouts when importing files; other product areas remain unaffected. We’ve identified the cause and are working with the provider. Failed imports will be automatically retried once service is restored, and no data loss is expected.